Hellroaring Technologies, inc. Polson, Montana - USA Our Warranty Page |
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| a) | You obtain an RMA number and provide your shipping address by calling customer service at 406 883-3801 or send an RMA request via e-mail (include the model#, serial number, and your phone number), and |
| b) | The product, including all accessories, is returned in original and re-saleable condition, and |
| c) | Units are Shipped (prepaid and insured for damage in transit) in the original or equivalent packaging, and |
| d) | (optional) You include a simple note as to the reason for dissatisfaction. (This can help us improve our products) |
Products purchased from a retailer must be returned to the retail establishment and is subject to their return policy. After 30 days, or if purchased from a retailer, products are covered by our standard Limited Warranty stated below.
Limited Warranty
This Limited Warranty is extended to the original purchaser. For a period of one year from the date of purchase (30 days for industrial switching applications), Hellroaring Technologies, inc. warrants that our products will be free from defects in materials and workmanship under normal use and service. The sole and exclusive remedy for failure of the product shall be for us, at our option, to repair or replace the product, to whatever extent we deem necessary to restore the product to proper operating condition. We may make replacements with new or functionally equivalent products of equal value. Should Hellroaring Technologies, inc. be unable to repair or replace the product within a reasonable time, we reserve the right, at our option, to issue a refund or credit of the purchase price in lieu of repair or replacement. We reserve the right to assess a $15 fee for units returned and proven not to be defective. To obtain warranty service you must:
1) Call Customer Service at 406-883-3801 for a Return Material Authorization (RMA) number and shipping address. Or send an RMA request via e-mail (include the model#, serial number, and your phone number and your return shipping address) 2) Return the product in the original or equivalent packaging (Shipping prepaid and insured for damage in transit), together with the RMA number AND a description of the problem. Include your return shipping address and your phone number.
Exclusions
This Limited Warranty is made expressly in lieu of and to the exclusion of any and all warranties, express or implied, oral or written, including, without limitation, any and all implied warranties of merchantability or fitness for a particular purpose, and all such other warranties are expressly disclaimed. This Limited Warranty shall not be applicable to failures of the product that result from accident, abuse, misapplication or alteration, improper installation or maintenance, unauthorized repair attempts, operation or attempts to operate it beyond its mechanical, chemical, thermal, or electrical capacity intentionally or otherwise, and we assume no liability as a consequence of such events under the terms of this warranty. Hellroaring Technologies, inc. shall not be liable for any special, indirect, incidental, consequential, exemplary, or punitive damages for claims in any claim, action, suit or proceeding arising out of the purchase, use or performance of the product, and whether or not it has been advised of the possibility of such damages. The foregoing allocation of risk is reflected in the price of the product. Nor shall there be any liability thereunder for claims of labor, loss, profit, goodwill, repairs or other expenses incidental to the repair or replacement of such product.
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Send mail to sales08@hellroaring.com
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